Sometimes you just want to know what happens if a mug breaks in the mail, or how long it takes for one to arrive. This page is for that.
About the Mugs
Q: What are they made of?
A: Ceramic, glazed, and made to be used. They hold warmth well, and they don't mind the microwave or dishwasher. Still, a soft cloth and a gentle wash will keep them looking their best.
Q: How big are they?
A: Big enough for a proper cup of coffee or tea. 11, 15 and 20 ounce options.
Q: Can I request a custom design?
A: Absolutely, if you have something in mind, a special occasion, a unique design theme or a special person with a quirky interest, reach out and we will do our best to accommodate you.
Shipping & Waiting
Q: Where do you send them?
A: Worldwide, but mostly across Canada and the U.S.
Q: How long will it take?
A: A few days to make and pack, then a week or so on the road. Sometimes faster, sometimes slower. You’ll get a tracking link once it's on its way.
Q: What about customs or extra fees?
A: Each mug is made and shipped from the printing facility closest to you, so most orders stay local. Every now and then, a mug crosses a border on its way, and that can mean an import fee or tariff. It's a new reality of how trade works - something that didn't used to touch small things like mugs. If it happens, the charge comes from your country, not from us, but we understand it's never a welcome surprise.
If Something Goes Wrong
Q: What if my mug shows up broken?
A: Send a photo and your order number. We'll replace it or refund you - whichever feels right.
Q: Can I return it if I just change my mind?
A: Mugs don't travel lightly, and returns can be rough on them. Still, if your orders hasn't been used and you'd like to talk about returning it, send us a message. We'll see what we can do.
Taking Care
Q: Will the design last?
A: Yes. They’re fired and glazed for daily use. Over years of washing and pouring, they may soften a little—the way well loved things do..
Wholesale & Collaborations
Q: Do you sell wholesale?
A: We do. From time to time, our mugs find their way into shops that feel like a natural fit. If that sounds like yours, send us a note. We'll share the details - pricing, timing, and how the process works.
Q: Do you do collaborations?
A: Sometimes. The best ones happen slowly - with ideas that feel like they belong beside ours, not on top of them. If you have a concept that might fit, send a note and tell us about it. We'll take a look.
Q: How do I know when new designs come out?
A: We send the occasional email, only when there's something worth saying, like a new collection or a sale. You can also follow us on facebook, pinterest and instagram to stay on top of new releases.
Q: Can I visit a store?
A: Not yet. For now, everything happens online. When we do pop-ups or markets, we'll share the details through our newsletters and social pages.
Q: How do I reach you?
A: You can email us at contact@maudemugs.com. We read every message and usually answer within a couple of days.
That’s most of it. If you’re still wondering about something, just write us. We’ll answer when we can—probably with fewer words than these.
Sometimes you just want to know what happens if a mug breaks in the mail, or how long it takes for one to arrive. This page is for that.
About the Mugs
Q: What are they made of?
A: Ceramic, glazed, and made to be used. They hold warmth well, and they don't mind the microwave or dishwasher. Still, a soft cloth and a gentle wash will keep them looking their best.
Q: How big are they?
A: Big enough for a proper cup of coffee or tea. 11, 15 and 20 ounce options.
Q: Can I request a custom design?
A: Absolutely, if you have something in mind, a special occasion, a unique design theme or a special person with a quirky interest, reach out and we will do our best to accommodate you.
Shipping & Waiting
Q: Where do you send them?
A: Worldwide, but mostly across Canada and the U.S.
Q: How long will it take?
A: A few days to make and pack, then a week or so on the road. Sometimes faster, sometimes slower. You’ll get a tracking link once it's on its way.
Q: What about customs or extra fees?
A: Each mug is made and shipped from the printing facility closest to you, so most orders stay local. Every now and then, a mug crosses a border on its way, and that can mean an import fee or tariff. It's a new reality of how trade works - something that didn't used to touch small things like mugs. If it happens, the charge comes from your country, not from us, but we understand it's never a welcome surprise.
If Something Goes Wrong
Q: What if my mug shows up broken?
A: Send a photo and your order number. We'll replace it or refund you - whichever feels right.
Q: Can I return it if I just change my mind?
A: Mugs don't travel lightly, and returns can be rough on them. Still, if your orders hasn't been used and you'd like to talk about returning it, send us a message. We'll see what we can do.
Taking Care
Q: Will the design last?
A: Yes. They’re fired and glazed for daily use. Over years of washing and pouring, they may soften a little—the way well loved things do..
Wholesale & Collaborations
Q: Do you sell wholesale?
A: We do. From time to time, our mugs find their way into shops that feel like a natural fit. If that sounds like yours, send us a note. We'll share the details - pricing, timing, and how the process works.
Q: Do you do collaborations?
A: Sometimes. The best ones happen slowly - with ideas that feel like they belong beside ours, not on top of them. If you have a concept that might fit, send a note and tell us about it. We'll take a look.
Q: How do I know when new designs come out?
A: We send the occasional email, only when there's something worth saying, like a new collection or a sale. You can also follow us on facebook, pinterest and instagram to stay on top of new releases.
Q: Can I visit a store?
A: Not yet. For now, everything happens online. When we do pop-ups or markets, we'll share the details through our newsletters and social pages.
Q: How do I reach you?
A: You can email us at contact@maudemugs.com. We read every message and usually answer within a couple of days.
That’s most of it. If you’re still wondering about something, just write us. We’ll answer when we can—probably with fewer words than these.
